28 JulThe Importance of Front Office in the Hotel Industry

The front desk is the first area that we can see in a hotel or resort. They are called as such because they are located near the entrance of the hotel. But, more than just being an area filled with mesh office chairs, the front office or often called reception area plays an important role in the tourism and hotel industry.

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Guests who want to find out the room of customers would get such information from the front desk. The reception is usually found in the front area where guests can avail of services offered by the hotel. Guests can also relax on the mesh office chairs found in the front area.

The front office also serves as the place for managing check-in and check-out of guests. This is where information to and from other departments emanates. Here, the front office personnel welcomes guests. They can sit down in the mesh office chairs first while waiting for their turn to be booked to their room.

Arranging Accommodations  

The hotel front office also performs other functions. Here, guests can arrange for their accommodations whether it’s a room or non-smoking room. In addition, the front desk personnel can take note of any special needs that guests request or may have.

Handling Complaints                    

The front office is where hotel guests lodge their complaints or issues. If there were leaking faucet or damaged office furniture in Sydney, guests would report it to the clerk in charge who will then coordinate with the maintenance department. The front desk personnel will also be the one to check guests out at the end of their stay.

Porter Service

After the reception has checked in the guests, the porter or bellboy then gets their luggage and takes them to their room. Before the guests enter their assigned rooms, it is the job of the porter to make sure that everything is working perfectly in the room. From the office furniture in Perth to the lighting and ventilation, the porter will also report any issues to the front office.

Concierge Area

If guests are checked in to the hotel as part of a travel package, it is the job of the front office to coordinate the activities, whether its entertainment, travel, and others, the reception personnel arranges everything. It is also the job of the front desk personnel to address any issues that the guests may have such as directions to local attractions. They also make sure that related activities such as restaurant reservations, car service are also taken care of.

As you can see, the front office is more than just a place for welcoming guests. It is without a doubt one of the most important areas in the hotel.

Wherever you put it, home office or real office, there will be the right chair and desk for you. Check out with http://lakesofficefurniture.com.au/.

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